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Tuesday, 07 April 2020
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Fletcher's Gifts' DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

·         Note any damages on the receipt

·         Refuse the shipment (if possible) so that it is returned to Fletcher's Gifts for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

Lost Shipments
You will be emailed your UPS tracking number shortly after placing your order. Track your shipment online at ups.com. If it has been lost, please contact your sales or credit representative.

Shipping and Freight
Large, heavy or bulky items may not be eligible for standard shipping and may incur significantly higher freight charges than are shown. Please contact your Fletcher's Gifts' Sales or Customer Service Representative for more information through the “Contact Us” section of this website.

All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks.

Do you ship internationally?
We do ship internationally.

Has my order shipped?
You can check the status of your order by clicking the "My Account" button at the top of the page. Once you are in the "My Account" page you will see all your recent orders. On the right side of the orders, you will see its status. Pending - Your payment is pending. This status is used when payment information was received, but the payment has not yet been processed.

Your payment has been received and the order is being processed for shipment.

Your order has been shipped. Please note that if an item is on backorder and we shipped a partial order, it will still show as shipped. We will contact you before we place an item on backorder.

When will my backorder arrive?
Backordered items will be shipped as soon as they are received by our warehouse. You will be contacted when you have placed an order for an item that we can not ship within 48-hours Monday thru Friday. At that time, you will have a choice to either cancel the item or place it on backorder. We will also give you an estimate of when the item should be received by our warehouse.

My order never arrived.
If you have not received your order in the expected time period, check the tracking information on the shipment. All shipments are shipped using signature confirmation. If it shows it was delivered and you have not received the package, please email our customer service department through the “Contact Us” section of this website. Please be sure to include the order number. If the shipment is still showing a "processed" status and it has been longer than 2 business days since you placed the order, check your email for either a backorder notice or question regarding the order. If you haven't gotten an email from us or if you still have questions about the order, email our customer service department through the “Contact Us” section of this website.

How do I cancel my order/item?
Orders may be canceled within 30 minutes of placing them. To cancel an order, you must send an email through the “Contact Us” section of this website. Please be sure to include the order number and write cancel in the subject line. You will also have to option of canceling individual items when notified that they must be placed on backorder due to lack of stock.

Items/parts are missing from my shipment or I received the wrong items.
All shipments are double checked before shipping. First, check the shipment tracking details for you order under the "My Account" section. Many times we will ship orders in more than one box. If you have received all the boxes for your shipment and there are still items missing or you received the wrong items, you must send an email through the “Contact Us” section of this website within 24 hours of receiving the last box. You must include in that email, the order number and detailed description of what was missing or incorrect. In the case of missing items, we will do an internal audit and confirm if the item was shipped or not.

How much is my shipping?
Shipping charges are shown during checkout. If you are curious what the shipping charges would be on the items you have selected in your cart, login or create an account and proceed to checkout. Make sure you do not process your order before you are ready. Once you hit the process order button, the order is sent to the warehouse. In the rare event that there is a problem with your shipping charges, we will contact you prior to shipping the order.

When will my order ship?
Orders generally ship within 24 hours unless the order is on backorder. Please note that our warehouse ships only on Monday thru Friday and does not offer Saturday delivery. If an item or order is placed on backorder, the order will ship out as soon as the product is received by our warehouse.


How do I return my product?

Before you return any product, you must get a RMA number. If you have not received your RMA number or have any questions, please email our customer service department through the “Contact Us” section of this website.

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.

Defective product must be in original factory carton with all original packing materials

All miscellaneous materials such as manuals, accessories and certificates of authenticity must be included. If any of these materials are missing, your account will be billed accordingly.

The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Returns must be shipped prepaid. Products received without an RMA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.

Fletcher's Gifts credits based on purchase price or current price, whichever is lowest.


Pricing and Billing

When will my card be charged?

Your card will be authorized the moment you process your order; however, we will not charge your card until your order ships. If your order shows a pending status, that means your card has not yet been charged since the order is still being processed. If you have any questions, please email our customer service department through the “Contact Us” section of this website.

I have a question about my charges.
If you have any questions about the charges placed on your credit card, or would like us to review your record, please email our customer service department through the “Contact Us” section of this website.

Do I have to pay sales tax?
Fletcher's Gifts collects sales tax from residents in the states that it has operations. During checkout you will be have sales tax automatically displayed and included if you reside in an applicable state. Otherwise, any sales or usage tax is the responsibility of the purchaser.



3615 S Railroad St.
Phenix City, AL 36867

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